ideal logic combi 24 user guide
Welcome! This user guide unlocks the full potential of your Ideal Logic Combi 24, exploring features, applications, and providing essential troubleshooting solutions for optimal performance.
What is the Ideal Logic Combi 24?
The Ideal Logic Combi 24 is a highly efficient and reliable condensing combination boiler designed for central heating and on-demand hot water in smaller to medium-sized homes. It’s a system that integrates both a boiler and a water heater into a single, compact unit, eliminating the need for separate cylinders and saving valuable space. This boiler is known for its user-friendly operation and straightforward installation process, making it a popular choice for both new installations and replacements.
As a combi boiler, it heats water directly as it flows through the unit, providing instant hot water whenever you need it. The ‘24’ in its name refers to its maximum output in kilowatts, indicating its heating capacity. This model is part of the Ideal Logic range, celebrated for its dependability and cost-effectiveness, offering a balance of performance and affordability for homeowners seeking a modern heating solution.
Key Features and Benefits
The Ideal Logic Combi 24 boasts several key features enhancing its usability and efficiency. These include a compact design for easy installation in various spaces, a high efficiency rating reducing energy bills, and a user-friendly digital interface for simple operation. Its modulating output automatically adjusts to heating demands, optimizing fuel consumption and ensuring consistent comfort.
Benefits extend to its quiet operation, minimizing disruption in your home. The boiler’s robust construction ensures long-term reliability, while its compatibility with a range of controls allows for personalized heating schedules. Furthermore, the Combi 24 offers instant hot water, eliminating wait times and providing convenience. It’s a cost-effective solution delivering both performance and peace of mind for years to come.
Package Contents & Initial Inspection
Upon receiving your Ideal Logic Combi 24, carefully inspect the packaging for any signs of damage during transit. The package should contain the boiler unit itself, a comprehensive installation and user manual, a flue outlet elbow, mounting brackets, and a bag of fixing screws. Also included are the plastic condensate collector and hose, along with documentation regarding the warranty.
Before proceeding with installation, verify all components are present and undamaged. Compare the contents against the parts list in the manual; Report any missing or damaged items to your supplier immediately. Do not attempt to install a damaged boiler. Retain the original packaging for potential returns or servicing. A thorough initial inspection ensures a smooth and trouble-free installation process.

Safety Precautions
Prioritize safety! This boiler demands careful attention to prevent hazards; always adhere to warnings regarding carbon monoxide, electrical work, and general operation.
General Safety Warnings
Important: Before operating your Ideal Logic Combi 24, carefully read this entire manual. Incorrect installation or operation can lead to serious hazards, including fire, explosion, or carbon monoxide poisoning. This appliance must be installed and serviced by a qualified Gas Safe registered engineer, adhering to all relevant regulations.
Never attempt to modify the boiler or its components. Ensure adequate ventilation in the room where the boiler is installed. Keep flammable materials away from the appliance. Regularly inspect the flue for any obstructions or damage. Do not cover or obstruct the boiler’s air intake or exhaust vents. Children and vulnerable individuals should be supervised around the boiler. Always turn off the boiler and disconnect the power supply before performing any maintenance or cleaning. Failure to follow these warnings could invalidate your warranty and compromise your safety.
Carbon Monoxide Safety
Critical Warning: Carbon monoxide (CO) is a colorless, odorless, and deadly gas. Your Ideal Logic Combi 24 is designed with safety features to minimize CO risk, but proper installation, ventilation, and maintenance are crucial. Install a CO detector that meets BS EN 50292 standards in the same room as the boiler, and in living spaces.
Regularly test the CO detector’s functionality. Be aware of the symptoms of CO poisoning: headache, dizziness, nausea, breathlessness, confusion, and loss of consciousness. If you suspect CO poisoning, immediately evacuate the premises, turn off the boiler, and call the emergency services. Never ignore symptoms, even if they are mild. Ensure the flue is clear and properly connected to allow for safe exhaust of combustion gases. A qualified Gas Safe engineer should annually inspect the boiler for CO safety.
Electrical Safety
Important: Electrical work related to your Ideal Logic Combi 24 must be carried out by a qualified and certified electrician, adhering to current regulations (BS 7671). Before any electrical work, always isolate the boiler’s power supply at the consumer unit. Never work on live electrical components. Ensure the boiler is correctly earthed to prevent electric shock.
Check the power cable for any signs of damage – cracks, fraying, or exposed wires. If damaged, replace it immediately with a suitable cable. The boiler’s electrical connections must be secure and protected from moisture. Do not use extension leads or adapters. Regularly inspect the fuse rating and replace if necessary with the correct amperage. Incorrect wiring or faulty electrical components can create a fire hazard or cause the boiler to malfunction.

Installation Guide
Professional installation is crucial! This guide details pre-checks, mounting, plumbing, gas (Gas Safe engineer!), and electrical connections for your Ideal Logic Combi 24.
Pre-Installation Checklist
Before beginning installation, a thorough checklist is essential for a safe and efficient process. Verify adequate space around the boiler for servicing and ventilation, adhering to manufacturer’s specifications. Confirm suitable gas supply pressure and diameter, ensuring compatibility with the Ideal Logic Combi 24.
Inspect the existing plumbing system for corrosion or leaks, and ensure appropriate pipework materials are available. Check the electrical supply, verifying correct voltage and sufficient fuse rating. Ensure a compatible flue system is in place, meeting current regulations. Gather all necessary tools and materials, including pipe fittings, gas connectors, and electrical components. Finally, familiarize yourself with this guide and the boiler’s technical specifications before proceeding with the installation.
Mounting the Boiler
Securely mounting the Ideal Logic Combi 24 is crucial for stable operation and longevity. Select a strong, level wall capable of supporting the boiler’s weight, both when full of water and during operation. Utilize the provided mounting bracket, ensuring it’s firmly fixed to the wall with appropriate screws and wall plugs.
Maintain the recommended clearances around the boiler for ventilation and servicing, as specified in the installation guide. Verify the boiler is mounted vertically, using a spirit level to confirm alignment. Avoid mounting the boiler directly onto combustible materials. Double-check all fixings are tightened securely before proceeding with connections. Ensure the mounting allows easy access for future maintenance and servicing requirements.

Plumbing Connections
Establishing correct plumbing connections is vital for efficient operation. Connect the cold water supply using 22mm copper pipe, ensuring it’s protected against frost. Install a suitable filter to prevent debris from entering the boiler. Connect the central heating return and flow pipes, typically using 22mm copper, adhering to the correct flow direction.
Ensure all joints are soldered correctly and leak-tested thoroughly before commissioning. Utilize appropriate sealing tape on threaded connections. Consider using system inhibitor to protect against corrosion. Verify the system pressure is within the manufacturer’s recommended range. Proper venting of the system is essential to remove trapped air. Double-check all connections for leaks after initial filling and pressurization.
Gas Connection (Qualified Gas Safe Engineer Required)
Crucially, all gas connections must be carried out by a qualified and Gas Safe registered engineer. Ensure the gas supply is turned off before commencing any work. Verify the gas supply pressure matches the boiler’s requirements, detailed in the installation guide. Use new, appropriately sized gas pipe and fittings, complying with current regulations.
Employ gas-safe jointing compound on all threaded connections. Conduct a gas tightness test using a suitable leak detection fluid after completion. Confirm the flue is correctly installed and sealed to prevent carbon monoxide poisoning. The engineer will perform a combustion analysis to optimize efficiency and safety. Never attempt gas connections yourself – it’s illegal and dangerous.

Electrical Connections
Before starting, ensure the main electrical supply is isolated. Electrical work must comply with current building regulations. Use a suitably rated, dedicated circuit breaker for the boiler. Connect the power cable through the designated entry point, securing it firmly. Follow the wiring diagram provided within the boiler’s documentation carefully.
Ensure correct earth bonding is in place for safety. Double-check all connections are tight and secure. Verify the voltage matches the boiler’s requirements. After connection, restore power and test the boiler’s operation. If unsure about any aspect of the electrical connection, consult a qualified electrician. Incorrect wiring can cause damage or be dangerous.

Operating the Ideal Logic Combi 24
Master your boiler! This section details the control panel, temperature settings, and how to efficiently operate both hot water and central heating systems.
Control Panel Overview
The Ideal Logic Combi 24’s control panel is designed for intuitive operation, providing clear information and easy access to key functions. At the center, you’ll find the digital display, which shows the current system temperature, setpoint, and any active error codes. Up and down arrow buttons allow for precise temperature adjustments for both heating and hot water.
A mode button cycles through the available operating modes – heating, hot water, and off. The information button displays additional system details, such as water pressure and flow rate. Reset button is crucial for acknowledging error messages and restarting the boiler after maintenance. Familiarize yourself with these controls to ensure smooth and efficient operation of your heating system. Understanding the panel’s layout is the first step to mastering your Ideal Logic Combi 24.
Setting the Temperature
Adjusting the temperature on your Ideal Logic Combi 24 is straightforward. Use the up and down arrow buttons on the control panel to increase or decrease the desired temperature for both central heating and hot water. The current setpoint is clearly displayed on the digital screen. Remember that small adjustments can make a significant difference in comfort and energy consumption.
For central heating, set a comfortable ambient temperature. For hot water, consider your household’s needs – a lower temperature saves energy, while a higher temperature provides quicker hot water access. The boiler remembers your settings, ensuring consistent comfort. Experiment to find the optimal balance between comfort and efficiency. Always allow time for the boiler to reach the new setpoint.
Hot Water Operation
The Ideal Logic Combi 24 delivers on-demand hot water, meaning it heats water only when you need it. To activate hot water, simply turn on a hot water tap. The boiler will automatically detect the demand and begin heating water to your pre-set temperature. You’ll notice a slight delay initially as the boiler ignites and warms the water.
The boiler’s flow rate determines how many hot water outlets can be used simultaneously. For consistent hot water, avoid opening multiple taps at once. The temperature is controlled via the central heating control panel. If hot water isn’t reaching the desired temperature, check the setpoint and ensure the boiler isn’t experiencing any error codes.
Central Heating Operation
Your Ideal Logic Combi 24 provides efficient central heating controlled through the boiler’s interface. To activate, ensure the boiler is powered on and set to ‘Heating’ mode. Use the control panel to adjust the desired room temperature; The boiler will modulate its output to maintain this temperature consistently throughout your home.
You can typically set a heating schedule to automatically adjust temperatures based on your daily routine, saving energy and enhancing comfort. Explore the programming options within the control panel. If your heating isn’t functioning correctly, verify the thermostat settings and check for any displayed error codes. Consistent operation relies on proper water pressure within the system.

Troubleshooting Common Issues
Facing problems? This section guides you through resolving typical issues like no heating, low pressure, error codes, and even a frozen condensate pipe efficiently.
No Heating or Hot Water
Diagnosing the issue: If your Ideal Logic Combi 24 isn’t providing heating or hot water, begin with simple checks. Ensure the boiler is powered on and the gas supply is active. Verify that the thermostat is set to a temperature above the current room temperature and is functioning correctly – try replacing batteries if applicable.
Check the pressure: Low pressure is a common culprit. The boiler’s pressure gauge should ideally be between 1 and 1.5 bar. If it’s too low, you may need to repressurise the system (refer to the ‘Installation Guide’ for details, or consult a qualified engineer).
Error codes: Observe the control panel for any error codes. These codes provide valuable clues about the problem. Consult the ‘Error Codes and Their Meanings’ section for a detailed explanation. If the issue persists after these checks, do not attempt complex repairs yourself; contact a Gas Safe registered engineer immediately.
Low Pressure Issues
Understanding the problem: Low pressure within your Ideal Logic Combi 24 system hinders efficient heating and hot water production. A healthy pressure typically resides between 1 and 1.5 bar, as indicated on the boiler’s pressure gauge. Consistent low pressure suggests a potential leak somewhere within the system – radiators, pipework, or the boiler itself.
Repressurising the system: If the pressure dips below 1 bar, repressurising is often necessary. Locate the filling loop (usually near the boiler) and carefully follow the instructions in the ‘Installation Guide’ to restore pressure. Caution: Do not exceed 1.5 bar.
Persistent issues: If pressure repeatedly drops after repressurising, it strongly indicates a leak. Do not continuously repressurise as this masks the underlying problem. Contact a qualified Gas Safe registered engineer to diagnose and repair the leak promptly. Ignoring this can lead to further damage.
Error Codes and Their Meanings
Decoding the display: Your Ideal Logic Combi 24 utilizes error codes to signal potential faults. These codes appear on the control panel, providing a crucial first step in troubleshooting. Important: Never attempt repairs based solely on error codes; always prioritize safety.
Common codes: A frequently seen code, ‘E16’, often indicates low water pressure – refer to the ‘Low Pressure Issues’ section. ‘E11’ suggests a lack of ignition, potentially due to gas supply problems. ‘E65’ points to a flame sensing issue. A full list of error codes and their corresponding meanings is detailed in the accompanying documentation.

Action required: For minor codes (like low pressure), simple fixes may suffice. However, for more complex codes, or if you’re unsure, immediately contact a qualified Gas Safe registered engineer for diagnosis and repair. Ignoring error codes can lead to system damage.
Frozen Condensate Pipe
Understanding the issue: During cold weather, the condensate pipe – which expels acidic water produced during combustion – can freeze, blocking drainage and causing your Ideal Logic Combi 24 to shut down as a safety measure. This is a common winter problem;
Identifying a frozen pipe: Look for a build-up of ice around the external end of the condensate pipe. The boiler may display an error code related to condensate blockage. Do not attempt to thaw the pipe with direct heat (like a hairdryer) as this can cause damage.
Safe thawing methods: Gently pour warm (not boiling!) water over the exposed pipe section. Alternatively, wrap the pipe with insulation to prevent future freezing. If the blockage persists, contact a qualified engineer – do not force anything. Prevention is key; insulate exposed pipes before winter arrives.

Maintenance and Servicing

Regular checks and professional servicing are vital for maintaining efficiency, safety, and longevity of your Ideal Logic Combi 24 boiler system.
Regular Maintenance Tasks
Visual Inspections: Routinely check for any leaks or corrosion around the boiler and pipework. Ensure the flue is unobstructed and free from debris. A quick visual assessment can identify potential issues early on.
Filter Cleaning: The Ideal Logic Combi 24 features filters that require periodic cleaning to maintain optimal performance. Refer to the detailed instructions within this guide for the specific filter locations and cleaning procedures. Dirty filters restrict water flow and reduce efficiency.
Pressure Check: Regularly monitor the boiler’s pressure gauge. It should ideally sit between 1 and 1.5 bar. If the pressure is consistently low, you may have a water leak. If it’s too high, you may need to bleed the system.
Radiator Bleeding: Bleed your radiators to remove trapped air, ensuring efficient heat distribution throughout your home. This simple task can significantly improve heating performance.
When to Call a Qualified Engineer
Gas Leaks: If you suspect a gas leak – even a faint smell – immediately turn off the gas supply, ventilate the area, and contact a Gas Safe registered engineer. Do not operate any electrical switches.
Complex Error Codes: While some error codes can be resolved with simple troubleshooting, persistent or unfamiliar error codes require professional diagnosis. Attempting repairs without expertise can be dangerous.
Internal Component Issues: Any suspected fault within the boiler’s internal components (fan, heat exchanger, PCB) necessitates a qualified engineer’s attention. Do not attempt to disassemble or repair these parts yourself.
Annual Servicing: A yearly service by a qualified engineer is crucial for maintaining safety, efficiency, and longevity. They will inspect, clean, and test all critical components, ensuring optimal operation and identifying potential problems before they escalate.
Descaling the Boiler
Why Descale? Over time, hard water deposits (limescale) accumulate within the Ideal Logic Combi 24, reducing efficiency and potentially causing damage. Descaling removes these deposits, restoring optimal performance and extending the boiler’s lifespan.
Frequency: Descaling frequency depends on water hardness in your area. Generally, annual descaling is recommended for hard water areas. Consult your local water authority for hardness information.
Professional Descaling: It’s strongly advised to have descaling performed by a qualified engineer. They use specialized equipment and descaling solutions to ensure a thorough and safe process. Incorrect descaling can damage the boiler.
Avoid DIY: While DIY descaling kits exist, they often lack the effectiveness and safety features of professional methods. Improper use can void your warranty and potentially harm the boiler.













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